There is hardly anyone who is not familiar with the global retail chain - or has not at least heard the distinctive scent that wafts out of the doors of its stores in city centers. LUSH stands for high-quality, natural cosmetics that are ethically produced, handmade and have been a staple in fans' bathrooms for decades. In Switzerland, LUSH (Switzerland) AG operates the online store and 21 stores in all major cities. In 2025, they switched to wallee.
We spoke to Dan Lehmann (Member of the Executive Board) about what prompted them to do this, what is important for an experienced retailer of this size and what challenges he sees in payment processing in retail:
It's the beginning of 2025... and Dan is looking for something new for payment processing - and quickly realizes that it has to be wallee. The reason? LUSH wants to use Shopify POS in Switzerland and thus also use the product management from their online store at the checkout.
Member of the Executive Board
wallee offers the ability to seamlessly control professional payment terminals via Shopify POS —thanks to the Shopify POS integration of partner and ERP specialist AICO. This allows all wallee terminals, many relevant payment methods including TWINT and PostFinance Card, and all the capabilities of the cloud platform to be seamlessly integrated into Shopify POS.
With the wallee payment plugin for Shopify, the online store is also quickly connected and administration, configuration of payment methods and conditions can be controlled for all channels on one platform. Real omnichannel with wallee.
At LUSH, all 21 stores in Switzerland are equipped with the PAX A35 wallee payment terminal - it is robust, fast, efficient and elegant. And can be controlled with a click from Shopify POS. Ideal for LUSH's beautifully designed cash desks. And important for large retail chains: after all, many employees need to be able to work quickly and securely with the cash register and terminals.
And with wallee All-in-One (acquiring via wallee), "the terms are now even better," says Dan enthusiastically. It took just six months to make the switch. With wallee, payment processing is now "simply good."
The perfect terminal at the checkout
The PAX A35 wallee is our particularly robust and efficient integrated terminal for use at the checkout. It is the perfect device for the retail sector. The straightforward design is efficient, practical and designed for robust (continuous) use. The large touchscreen in combination with Smart PIN pad with Privacy Shield also enables digital applications (e.g. tax-free applications or vouchers). The A35 offers numerous connections (RS232, Ethernet, USB 2.0) and is compatible with many POS systems. A metal stand is optionally available.
Pro Payments via Shopify POS
Why not use the system in which you maintain all the products for your online store as a POS system? This is exactly what Shopify POS offers and enables many (large) retailers to manage their products efficiently. The problem with this? Professional payment processing with all the functions that modern payments need is only available to a limited extent. This starts with the lack of a selection of professional payment terminals. With the Shopify POS integration from wallee, you can now combine all the advantages of Shopify with true omnichannel #homeofpayments. Natively integrated, you control the terminals via Shopify POS, manage the payment data of all channels in wallee Analytics and offer all important payment methods (incl. TWINT, Click to Pay, Apple Pay and many more) at favorable conditions.
All important payment methods
With wallee All-in-One you accept all important payment methods directly via wallee (acquiring). For you, this means: only one contractual partner, a full overview of all payment methods and a simple, transparent cost structure. Ask us about the best offer for your industry and accept Mastercard, Visa, TWINT, PostFinance Card and much more in your business or online store. We will be happy to advise you. Please write to us.
Overview + Insights = Your competitive advantage
Revolutionize the way you interact with payment data. As a cloud company, it has always been in our DNA to unite all payment flows and payment data in one system - true omnichannel. With wallee Analytics, we are taking the data game to a whole new level. We give you direct access to the database! With customized SQL queries, you can now access all payment and transaction data and evaluate almost any question that interests you. And even across spaces and accounts.
