wallee

Support

Whether you have technical problems, questions during set-up or the first steps as a new customer: we are happy to be there for you. On this page you will find a range of options if you need support.

Simple answers to many questions

wallee support forum

Available around the clock and immediate answers to many questions: Our support forum is the first port of call for quick help. Here you can search for keywords, find quick links to common topics or current tips. We are sure that in 95% of all cases, this is the fastest way to find an answer.

Supportline

In the event

Of course, you can also reach us by telephone in urgent cases, e.g. in the event of technical problems with your wallee products. The regular support line is at your disposal:

Monday - Friday 08.00 - 18.00 / Saturday 10.00 - 18.00

Of course, the agreed times and numbers apply in Premium Support. On our support page you will always receive further information on the portal status, in the community forum and much more.

wallee ask

Community Support

wallee ask is our community support forum. Here, wallee users exchange information and our support staff provide tips and helpful answers. Often a quick way to solve individual problems and questions.

wallee suggest

Suggestions & Ideas

wallee suggest is an important place for us to see feedback. This allows us not only to improve existing solutions but also to see which features make sense for the future. In this way, you can directly influence how our solutions develop. We are very happy to receive your suggestions.

wallee systems

Status

We are known for our stable and reliable systems, because we do not compromise on the stability of payment processing. On our technical status page you can see whether the portal, data centre, databases and POS systems are running smoothly. This way you can immediately see whether technical problems are possibly due to your IT environment.

Test the
wallee portal free of charge

Just one place to manage all payments. That's all it takes. In the wallee portal, you can set up payment methods, retrieve all receipts, manage your terminals and e-commerce channels, and much more.