Whether you have technical problems, questions during set-up or the first steps as a new customer: we are happy to be there for you. On this page you will find a range of options if you need support.

Frequently asked questions & interesting facts

Help Center

In our Help Center, you can quickly and easily find helpful articles, quick guides and information about our functions and products. Our support team provides answers to the most frequently asked questions. Most questions can usually be answered with our Help Center.

Contact us

Support form

Our support team has a special contact form. Here you can enter details of your support request and optionally register as an existing customer. This provides our team with helpful information so that they can advise you quickly and reliably.


In the event

Of course, you can also reach us by telephone in urgent cases, e.g. in the event of technical problems with your wallee products. The regular support line is at your disposal:

Monday - Friday 08.00 - 18.00 / Saturday 10.00 - 18.00

Of course, the agreed times and numbers apply to Premium Support. On our support page, you can obtain further information on the Help Center, system status and much more at any time.

wallee systems


We are known for our stable and reliable systems, because we do not compromise on the stability of payment processing. On our technical status page you can see whether the portal, data centre, databases and POS systems are running smoothly. This way you can immediately see whether technical problems are possibly due to your IT environment.

Test the
wallee portal free of charge

Just one place to manage all payments. That's all it takes. In the wallee portal, you can set up payment methods, retrieve all receipts, manage your terminals and e-commerce channels, and much more.